Here for Good
Maintaining the well-being of our customers, employees, and communities remains our No. 1 priority. Wood & Huston Bank closely monitors the evolving situation with COVID-19, adhering to guidelines provided by the Centers for Disease Control (CDC), orders of our government entities and financial regulators, and our local health organizations. We have implemented and will continue to implement several sweeping changes to mitigate the spread and help those affected by COVID-19.
We have had a pandemic plan in place for years, however, no one could foresee exactly the pandemic that would occur, so we have made a few modifications as COVID-19 was discovered and guidance was provided. The prior planning and regular pandemic and other drills over the years by our banking team has put our employees in a strong position to deal with this ongoing threat for themselves and for you, our customers.
Employee Health & Customer Safety
To help minimize the spread of disease, our bankers are available through drive-up or by appointment for in-person services (please review the banking center operations information for the most up-to-date information). We also have live video tellers available 7 am to 7 pm Monday-Saturday. Our cleaning procedures for all of our locations and equipment are shaped by the CDC’s recommendations and beyond.
Additionally, we are following the CDC’s guidance on social distancing (the practice of creating space and isolation between people to minimize the spread of disease). We’ve been separating teams and having portions of our departments work remotely or in separate buildings, screening employee temperatures, and providing face masks and shields in our facilities. We’ve also expanded our remote working capabilities.
We have instituted our Emergency Sick Leave policy. This means employees who are infected, at-risk of infection, care for at-risk family members or children, suspected of infection, in quarantine and who are not able to telework or work due to school/daycare closures can receive paid leave. We continue to work with our employees for recovery, quarantine, school/daycare, and all the related issues that arise from this disease.
In addition, we provide resources, tools, and education to our workforce to help navigate this new way of working, distancing, cleaning, and interacting, including mental health support.
Taking good care of our employees means taking better care of you, our customers.
Support for the CommunityWe also know we are only as strong as our communities, and we know nonprofit groups, healthcare workers and those in the service industry are hurting. We are diligently working with local organizations to help curb the impact of the pandemic. Over our 145-year history we have donated to and supported local hospitals, food banks, religious organizations and others that support those in need and we continue to do so today. In this time, we have also been working around the clock to help our customers and non-customers alike access the programs available during this time such as the SBA Paycheck Protection Program (PPP) and cashing US Treasury checks for those in our communities receiving them. We are here for you. We are here for good.